[5835] BMC Helix SME

Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Braine L'Alleud, Belgium

Requirements:
• A minimum of 3 years recent experience in BMC Helix ITSM Suite and BMC Helix ITOM development. BMC Certified Professional qualification is highly beneficial but not required;
• Experience in BMC Discovery (version 11.x and higher) beneficial;
• ITIL 2011 Foundation certificate beneficial but not required.
• Extensive experience configuring and customising the Helix ITOM tools to align to an organisation’s business processes;
• Extensive experience of container-based end-to-end implementations;
• Strong experience gathering, preparing, and loading foundation data into Helix ITSM;
• Experience configuring Approval Centre and approval chains;
• Extensive Knowledge and experience installing and configuring Atrium CMDB;
• Knowledge and experience integrating various data sources (such as MS SCCM) with Atrium CMDB;
• Experience in deploying and configuring/customising Smart IT;
• Experience in deploying and configuring/customising Digital Workplace Advanced;
• Experience in deploying BMC Smart Reporting and on-boarding users into the application;
• Experience building custom reports in Remedy Smart Reporting;
• Knowledge and experience configuring CMDB reconciliation and normalisation jobs, and optimising performance of such jobs;
• Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions);
• Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions.